HairOnes Buyer Protection Program
The HairOnes Buyer Protection Program is our commitment that every order on the platform is safe, genuine, and backed by real support. It applies automatically to every order — no signup required.
What Buyer Protection covers
1. Verified Sellers — every seller passes GST, identity, and quality checks. 2. Secure Payments — PCI-compliant processing via Razorpay; we never store full card details. 3. Order Tracking — real-time updates from dispatch to delivery. 4. Quality Inspection — HairOnes Fulfilled orders are inspected before dispatch. 5. Dispute Resolution — a dedicated team investigates any issue. 6. Customer Support — email support with committed response times. 7. Exchange Assistance — we coordinate reverse pickup and replacement. 8. Safe Checkout — TLS, tokenised payments, fraud monitoring. 9. Transparent Policies — clear refund, exchange, and shipping rules. 10. Fraud Monitoring — automated and manual review of high-risk orders.
How to raise a Buyer Protection claim
Open My Orders → Request Help within 48 hours of delivery. Provide unboxing photos or a video, describe the issue, and our team will investigate within 2 business days.
What is not covered
Damage caused after use, unauthorised modifications, cutting/colouring/chemical treatment, missing tags, or requests raised outside the eligible exchange window.
Frequently asked questions
- Do I need to enrol in Buyer Protection?
- No. Every HairOnes order is automatically covered.
- What if the seller refuses my claim?
- HairOnes reviews the case independently and can override the seller's decision under the Buyer Protection Program.