Exchange Policy
HairOnes offers structured exchange windows based on where your order is fulfilled from and which seller ships it. Only unused, unwashed, uncut, undyed products in original packaging are eligible.
HairOnes Fulfilled — Bangalore
For eligible products fulfilled from our Bangalore warehouse and delivered inside Bangalore:
• Same-day exchange where operationally possible, or • Next business day exchange, subject to stock availability.
If replacement stock is unavailable, we dispatch the replacement within 3–7 business days.
HairOnes Fulfilled — Outside Bangalore
For eligible products fulfilled by HairOnes and shipped outside Bangalore, an exchange window of 7 days from delivery applies. Replacement is dispatched after a quality inspection at our Bangalore facility.
HairOnes Verified Sellers
Every Verified Seller on HairOnes must provide a minimum 7-day exchange policy. Sellers may optionally offer faster windows — same-day, next-day, or 48-hour exchanges — which are displayed on each product page.
Eligible for exchange
An exchange is allowed only if ALL of the following are true:
• Product is unused • No washing • No cutting • No trimming • No colouring • No chemical treatment • Original packaging is intact • Original tags are attached • Invoice is available • Product passes our quality inspection
Not eligible
The following items cannot be exchanged:
• Customised products (custom hair systems, custom wigs, custom toppers) • Used, washed, cut, coloured, or chemically treated products • Products with missing tags or damaged by the customer • Requests raised after the exchange window has ended
How to request an exchange
Open My Orders → Request Exchange within your eligible window, choose the replacement size/shade, and follow the reverse-pickup instructions. Once the returned product clears inspection, the replacement is dispatched.
Frequently asked questions
- Can I exchange a custom wig or hair system?
- No. Customised products are not eligible for exchange because they are manufactured to your exact specifications.
- What if the replacement is out of stock?
- For HairOnes Fulfilled orders we dispatch within 3–7 business days. If we cannot fulfil the replacement at all, we issue a refund per our Refund Policy.