Refund Policy
Hair products are hygiene products. To maintain the safety, quality, and trust of every HairOnes buyer, we operate an Exchange-Only policy. Refunds are issued only under the specific conditions listed on this page.
No refund, exchange only
Because hair patches, wigs, extensions, and toppers are worn against the scalp and skin, they cannot be resold or restocked once received. HairOnes therefore does not offer a general returns/refund policy.
Eligible orders qualify for an Exchange instead — see our Exchange Policy.
When a refund is allowed
We will issue a refund only if one of the following applies:
1. HairOnes cannot provide a replacement for an eligible exchange. 2. Your order is cancelled before it is shipped. 3. The product delivered is materially wrong (different SKU, colour, or size than ordered). 4. The product was damaged in shipping and confirmed by our quality team. 5. A refund is required under applicable Indian law.
How refunds are processed
Approved refunds are issued to the original payment method within 5–10 business days after approval. UPI and card refunds typically arrive within 3–5 business days; bank transfers may take up to 10 business days.
COD refunds are processed via bank transfer to a verified account.
Non-refundable items
Custom hair systems, custom wigs, custom toppers, coloured/cut/chemically treated products, and any item outside the eligible exchange window are non-refundable.
Raising a refund request
Open the order in My Orders → Request Help → Refund, or email support@hairones.com within 48 hours of delivery. Include your order ID, unboxing photos or video, and a description of the issue.
Frequently asked questions
- Why doesn't HairOnes offer regular refunds?
- Hair products cannot be resold once received. We operate exchange-only to keep quality high for every buyer.
- How long does a refund take?
- Approved refunds usually reflect within 5–10 business days depending on your payment method.