Help Center
The HairOnes Help Center covers everything you need to shop, sell, and use AI Studio with confidence. Pick a section below or search the FAQ for a quick answer.
Orders
Placing orders, changing address before dispatch, tracking, and invoices. Open My Orders to see live status and download GST invoices.
Shipping
Delivery timelines, serviceable pincodes, express shipping, and damaged-parcel handling. See our Shipping Policy for full details.
Returns & Exchange
Hair products are hygiene items — HairOnes is exchange-only. Check the Exchange Policy for eligible conditions and windows.
Payments
UPI, cards, net banking, and COD (where available). Failed payment troubleshooting and refund timelines.
AI Studio
Uploading photos, running try-ons, saving Looks, and buying products from a Look. Photos are private to your account.
Seller Help
Onboarding, GST verification, listing products, managing offers, and payouts. Sellers can reach sellers@hairones.com for priority support.
Buyer Help
Coupons, wishlist alerts, Buyer Protection claims, and account settings.
Account
Sign-in issues, email changes, phone updates, address book, and closing your account.
Contact
Email support@hairones.com or open a ticket from any order — you'll get a response within one business day.