Frequently Asked Questions

Q. How do I place an order? A. Add the product to your cart, sign in, choose a delivery address, and pay via UPI, card, net banking, or COD where available.

Q. Can I change my address after placing the order? A. Yes, from My Orders → Request Change, but only before the order is dispatched.

Q. How do I download my invoice? A. Invoices are available in My Orders once the order is shipped. GST invoices are auto-generated for business accounts.

Q. Can I return a hair product? A. Hair products are hygiene items — HairOnes is exchange-only.

Q. What is the exchange window? A. Same-day/next-day in Bangalore for HairOnes Fulfilled, 7 days outside Bangalore, minimum 7 days for Verified Sellers.

Q. When are refunds issued? A. Only if we cannot replace an eligible item, if the order is cancelled before shipment, if the wrong product is delivered, if it is damaged in transit, or if required by law.

Q. Do you deliver to my pincode? A. Enter your pincode on any product page to check.

Q. Is packaging discreet? A. Yes — every parcel is packaged in plain, tamper-evident packaging.

Q. Do you ship internationally? A. Not yet. International shipping is coming soon.

Q. What is a hair patch? A. A non-surgical hair system attached to your existing hair or scalp using tape, glue, or clips.

Q. How long does a hair patch last? A. 4–12 months depending on hair type, base, and maintenance.

Q. Is a hair patch better than a transplant? A. See our /vs/hair-patch-vs-transplant comparison for a full breakdown.

Q. Do you sell 100% human hair wigs? A. Yes. Every listing declares material and origin.

Q. Which lace is best for beginners? A. Standard front lace is easiest to install and maintain.

Q. Can I dye my HairOnes wig? A. Human hair wigs can be dyed by a specialist; dyeing voids exchange eligibility.

Q. Which extensions damage hair the least? A. Clip-in extensions are the least invasive.

Q. How much hair do I need for tape-ins? A. Enough thickness to hide the tapes — see our /how-to/apply-tape-in-extensions guide.

Q. What is a hair topper? A. A partial hair piece that covers the crown or top of the head.

Q. How do I pick a topper base size? A. Measure the area of thinning; see our /calculator/topper-size tool.

Q. How often should I wash my hair system? A. Every 6–10 wears with sulfate-free shampoo.

Q. Can I sleep in my hair patch? A. Bonded systems yes; taped or clipped systems should be removed at night.

Q. How do I sell on HairOnes? A. Sign up from /seller, complete GST + KYC, upload three listings, and submit for review.

Q. What commission does HairOnes charge? A. Commission depends on category and tier. Full breakdown is in your Seller dashboard.

Q. Are all sellers verified? A. Yes. Only verified sellers can list on HairOnes.

Q. Where is HairOnes based? A. Bangalore, Karnataka, India.

Q. Which payment methods are accepted? A. UPI, credit/debit cards, net banking, and COD in serviceable pincodes.

Q. Are my card details stored? A. No. Payments are processed by our PCI-compliant partner.

Q. How do I apply a coupon? A. Enter the code on the cart page. Some coupons are auto-applied.

Q. Can I stack coupons? A. Only one code per order unless explicitly stated.

Q. What is HairOnes AI Studio? A. An AI-powered try-on and consultation tool for hair systems and hairstyles.

Q. Are my photos private? A. Yes. Photos are stored securely and never shared with sellers or used for advertising.

Q. Is the AI advice medical? A. No. AI Studio and AI Advisor outputs are for guidance only. Consult a specialist for medical decisions.

Q. Do I need to enrol in Buyer Protection? A. No. Every HairOnes order is automatically covered.

Q. How do I raise a claim? A. Open My Orders → Request Help within 48 hours of delivery.