Seller Policy
HairOnes is a curated, verified-only marketplace. This policy defines the standards every seller must meet to list and continue selling on HairOnes.
Seller onboarding
Every seller completes GST verification (where applicable), identity verification, and a product-quality onboarding review before going live. Business accounts must upload a GSTIN and a bank account for payouts.
Listings & pricing
Listings must be accurate, use real product photos, and disclose material composition (100% human hair, synthetic, blended). Misleading claims, plagiarised images, and price manipulation lead to delisting.
Exchanges & response times
Verified sellers must offer a minimum 7-day exchange window on eligible products and respond to support tickets within 24 business hours. Faster policies (same-day, next-day) are encouraged and displayed on the product page.
Quality standards
Products must match the description, be free of visible defects, and pass HairOnes' random quality audits. Repeated quality failures reduce a seller's trust score and can trigger delisting.
Prohibited conduct
Counterfeit goods, misrepresented origin, off-platform payments, chargeback fraud, review manipulation, and harassment of buyers are prohibited and result in account suspension.
Payouts
Payouts are processed after the exchange window has passed and the order is fully closed. Commissions and fees are deducted per the seller agreement.
Frequently asked questions
- How long does seller verification take?
- Most sellers are verified within 2–5 business days after submitting complete documents.